In addition to your statutory rights, our terms policy is outlined below.
Exchanges (No Refunds):
We do not offer refunds. In the event of receiving a damaged item or if you have ordered the wrong size, we permit exchanges for alternative products of equal value.
Exchange Procedure:
To initiate an exchange, please follow these steps:
- Contact Us: Notify us within 14 days of delivery by contacting our customer service team at merayatheline@gmail.com
- Return Shipment: Ship the item(s) back to us in their original condition and packaging. The customer is responsible for the cost of return shipment.
- Exchange Request: Specify the reason for exchange and provide details of the desired alternative product (e.g., size, color).
- Processing Exchange: Once we receive the returned item(s), we will inspect them to ensure they meet our exchange criteria.
- Shipping of Alternate Product: Upon approval of the exchange, we will ship the alternative product to you. Additional shipping charges may apply.
Conditions for Exchange:
- Items must be returned in their original condition, unworn, and with tags attached.
- Exchanges must be initiated within 14 days of delivery.
- The customer is responsible for the cost of return shipment.
Exceptions:
We do not permit exchanges for the items once the original tags have been removed.
Contact Us:
If you have any questions or require assistance with the exchange process, please contact us.
